Refund policy

Quality Guarantee

If you’re not satisfied with the quality of the prints you received, get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure you're happy with their orders.  If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Color consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged prints

If you receive defective or damaged orders, such as damage to the delivered prints, errors in the number or quantity of the delivered prints, or lack of quality of the delivered print not caused by lack of quality of the content you or you provided. Should you want to submit a new order, we will cover the costs of the new order.

Lost Orders Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order.